Login

Service Status

A live view of our system and any known issues



Notifications of maintenance, or any known issues will be displayed to you in real-time along with notes from our engineers on the situation and estimated resolution times. Changes in status, day or night, will be notified to all engineers via email and SMS for an immediate response. Alternative Off-Site Service Status page.


Open Incidents

Telehouse West Partial Outage 19/12/2024 09:25

Update[19/12/2024 12:08]

Impacted circuits are now restored. <br /> <br />Apologies for the disruption caused. Any further changes necessary will be completed as part of planned works.

Update[19/12/2024 10:15]

Emergency works are now underway to correct the issue with a manufacturer patch to a known issue. This will impact 3 healthy interconnects. Notifications for impacted circuits are visible within the control panel. Disruption is set to be limited to 10 minutes. We apologise for the disruption that this will cause.

Identified[19/12/2024 09:46]

The cause is linked to a failure of a line card in our network. Our network team are working on restoring impacting links (3 carrier interconnects) as quick as possible. <br /> <br />As soon as we have an ETA we will share this with you.

Investigating[19/12/2024 09:25]

We are investigating an issue impacting leased lines routing via Telehouse West. As soon as we know more details on the impact we will provide more details. We will also provide more specific incident updates via the control panel. Apologies for the disruption caused.


System Status

Broadband OPERATIONAL
Control Panel OPERATIONAL
Hosting OPERATIONAL
Leased Lines OPERATIONAL
Mail OPERATIONAL
Network OPERATIONAL
Spam Filtering OPERATIONAL
Telecoms OPERATIONAL
VPS OPERATIONAL