Explaining the limitations of traditional broadband
So that our customers can understand what to expect from their broadband connection in terms of speed, and to explain simple steps to improve your speeds, we have devised the following guide.
Firstly, we should make it clear what we mean by broadband speeds. The speed at which you access website pages or files from the Internet is known as your download speed. The speed at which you send files (eg sending an email or uploading pictures to a website such as Facebook) is your upload speed. Typically the download speed will be typically faster than the upload speed especially as the majority of applications require this to be the case.
We currently offer several speed profiles:
Our Availability Checker will allow you to access this information.
There are lots of factors that can impact on the speed of your broadband connection:
Should you wish to raise a slow broadband fault with us, we will want to run through various steps to ensure that some of these issues that are within your control are ruled out.
There are various simple steps which may help:
Fluctuation in broadband line speed is expected to occur within the first 10 days of service whilst your line speed trains to the maximum it can reliably support. The profile is then set by the carrier's equipment within the exchange. It is important that you leave your router powered up and connected throughout this training period to get the most from it.
In much the same way the ADSL speeds fluctuate during the training period so too can the fibre products. It's important that the Openreach modem is left powered up and connected at all times in order for you to receive the quickest and most reliable connections your line can support.
As you are connected directly to the exchange via fibre you should find that the likelihood of interference on the line should be limited compared to copper. Speed fluctuations are likely to be down to demand for bandwidth on your connection, capacity at the exchange, or capacity on our network.
Some of the following points may be considered obvious, but they are important to note: