Login

Unlimited Broadband

Unlimited usage, reliable and fast ADSL & FTTC for your home or business

SIGN UP ONLINE

Connecting Your Home or Business

Premium Connectivity Suitable for Home or Business Use



Free Phone Line Installation or Transfer

Save up to £100 with this offer


Standard ADSL2+
INCLUDING LINE RENTAL £23.33 ex.VAT
  • Monthly subscription includes:
    o Standard ADSL2+ Broadband £12.50
    o Line Rental (from) £10.83
  • Technology: ADSL2+
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 24Mb Download Speeds
    Up to 1.3Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Free Activation or Migration
  • Control Panel
  • 1 Month Minimum Contract
Premium ADSL2+
INCLUDING LINE RENTAL £27.50 ex.VAT
  • Monthly subscription includes:
    o Premium ADSL2+ Broadband £16.67
    o Line Rental (from) £10.83
  • Technology: ADSL2+
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 24Mb Download Speeds
    Up to 1.3Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Free Activation or Migration
  • Control Panel
  • 1 Month Minimum Contract
  • Elevated Traffic Included
  • Broadband Enhanced Care Included
Fibre 40/10
INCLUDING LINE RENTAL £31.66 ex.VAT
  • Monthly subscription includes:
    o 40/10 Fibre Broadband £20.83
    o Line Rental (from) £10.83
  • Technology: FTTC
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 40Mbps Downstream
    Up to 10Mbps Upstream
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Free Activation or Migration
  • Control Panel
  • 12 Month Minimum Contract
Fibre 80/20
INCLUDING LINE RENTAL £35.83 ex.VAT
  • Monthly subscription includes:
    o 80/20 Fibre Broadband £25.00
    o Line Rental (from) £10.83
  • Technology: FTTC
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 80Mbps Downstream
    Up to 20Mbps Upstream
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Free Activation or Migration
  • Control Panel
  • 12 Month Minimum Contract
START HERE - CHECK AVAILABILITY

Please use our broadband checker for an indication of the maximum speeds your line can support

Unlimited Downloads
Unlimited Downloads

There are no restrictions on the amount you download. No fair usage policies, and no time of day restrictions, just a promise that we will do our best to deliver enough bandwidth within our own network to ensure that we can deliver fast connection speeds to all our users throughout the day.

Unlimited Uploads
Unlimited Uploads

Much the same as our download policy, you are free to upload as much data from your connection as your connection can deliver. There are no shaping restrictions to hinder or slow what you want to upload regardless of the time of day.


Up to 80Mbps Downstream
FTTC up to 80Mbps Downstream

Our FTTC packages are capable of delivering download speeds of up to 80Mbps. This is the fastest broadband package we deliver short of delivering fibre directly to your premises. Any element of accessing the Internet instantly becomes noticeably quicker using this technology.

Up to 20Mbps Upstream
FTTC up to 20Mbps Upstream

Sometimes you need to send data from your connection, and the upload speed is important. Our packages are capable of delivering upload speeds of up to 20Mbps depending on the length and quality of your line. Our checker tools will provide you an estimate prior to order.


Router Required
Router Required

We do not supply any hardware with these connections. For FTTC you will need a VDSL Modem Router which can be purchased from as little as £30. If unsure if your current router is suitable, or what to buy, please get in touch.

Control Panel
Broadband Control Panel

Our broadband control panel provides you visibility and control over your connection. Login and you can not only manage your account from a billing perspective, but you can remotely take charge of your connection.


Usage Statistics
Graphical Usage Statistics

Our usage statistics are updated every 30 minutes. They can provide a valuable insight into how your connection is performing and how and when it is used. Whether you use this for home or business purposes the results can be very interesting.

IPv4 and IPv6 Support
IPv4 and IPv6 Support

We fully support IPv6 on our ADSL platform. You can have both a free IPv4 address and a massive /48 IPv6 range at no additional cost. Only when you require additional or static IPv4 addresses do additional fees apply.


SMTP Service
SMTP Service

Our SMTP service allows you to send emails via our servers. We can supply access with STARTTLS secure authentication and multiple port numbers to choose from for use on your connection as well as away from home.

UK Based Phone & Email Support
UK Based Phone & Email Support

All our support operates from our head office in South London. Phone calls are answered by trained and experienced staff who between them have handled 100,000's of broadband queries over the years. If you don't want to call, email in and the same team will reply to you regardless of the question.

Standard or Premium?

Explaining the Differences Between the ADSL Connection Options

Elevated Traffic

Elevated Traffic

Premium connections are placed on a 'premium profile' for bandwidth the exchange network; effectively, if our carriers own network becomes congested during peak times, these connections have priority over other connections reducing the effects of contention. Within our own network, as standard, we aim to ensure we have more than enough bandwidth to support our customers needs so that we don't add any contention effects.

Enhanced Care

Enhanced Care

With our Premium and Annex M connections access to Enhanced Care is provided as standard. This ensures that should a fault occur with your connection, we can ensure that your fault is put at the top of Openreach's queues. Although this falls short of operating as a full service level agreement, it does ensure you get the quickest replies and appointments available from Openreach.

Frequently Asked Questions

Answers to Common Questions

Yes. If you have ADSL with another provider, and would like to move to CIX, upgrading at the same time, this is possible. Simply place the order for FTTC with us, and by moving we will upgrade you at the same time.

There is an Ofcom regulated process to transfer broadband which requires the lead time to be a minimum of 10 working days. By default we will aim to transfer your connection in the shortest possible time. If you need us to extend this window please make sure we are aware at the point of order.

It used to be the case that as standard Openreach completed a managed installation of FTTC. An engineer would attend site, change your phone line face place, supply a modem, and connect the line to fibre at the exchange. Alas this is no longer the case and installations are self-install and no engineer will visit, and no modem supplied. A customer will need a filter / splitter the same as with ADSL, and a VDSL modem router.

In order to receive the broadband signal a phone line is required, the same as with ADSL. You can choose another supplier for your line, as long as it's Openreach based and recognised by our availability checker, or we can supply the line at a competitive price. By having the line rental with us, you will make a further saving on your broadband subscription.

Standard Prices

Activation & Migration Costs

Activation Charges
ADSL Activation FREE If you have a working phone line, with no broadband enabled, then we will activate ADSL on the line for free, even on a 1 month contract!
FTTC Activation FREE There is no cost to activate FTTC on a phone line as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.
ADSL Fast Track Activation (in addition to activation) £150.00
ex.VAT
If you are in a rush for your broadband connection then there is a fast track order process which is applicable to new activation orders only. Most fast track orders complete within 24-48 hours of them being placed which can reduce the standard activation time by about 4-5 days. This fee is in addition to the standard activation cost.
FTTC Fast Track Activation (in addition to activation) £200.00
ex.VAT
If you are in a rush for your broadband connection then there is a fast track order process which is applicable to new activation orders only. Most fast track orders complete within 48 hours of them being placed which can reduce the standard activation time by about 7 days.

Migration Charges
ADSL Migration FREE If you wish to migrate your existing ADSL connection to us, then then there is no charge to do so even on a 1 month contract term!
ADSL to FTTC FREE There is no cost to upgrade to FTTC on a phone line as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.
FTTC to FTTC FREE There is no cost to migrate FTTC from another provider to CIX as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.
Reverse Migration (FTTC back to ADSL) - Should you need to return a FTTC connection back to ADSL, activation charges may apply.

Modify Charges
Cease Charge £32.00
ex.VAT
In the event you cease a broadband connection then our carrier applies this fee to remove broadband from a line. It is not applicable if you simply migrate to another provider. It is, however, applicable if you cease your phone line, or you wish to remove broadband completely off the line. CIX does not profit from this charge, we simply pass it across at cost.

Free Control Panel to Manage Your Broadband Connection

Control Panel FREE

Our in-house developed control panel provides you with visibility of your connection. This can be helpful in understanding usage, making in-flight changes to IP addresses and reverse DNS, through to modifications to your product type.

Broadband Control Panel

Broadband Availability

Broadband Availability

To confirm whether fibre is available in your area, and the predicted speeds for your phone line or address, please use our broadband availability checker. Within seconds you will have an accurate idea of what you can expect from a connection from CIX.

Availability Checker