Unlimited usage, reliable and fast ADSL & FTTC for your home or business
Where we state unlimited downloads and uploads we really do mean it. There are no restrictions that come into effect based on what you download or when you download it.
Our policy is to ensure we have more than enough bandwidth, to meet the needs of all our customers, at all times. By doing so we don't feel the need to apply shaping restrictions to slow you down.
In the event of unusually high traffic on our network, such as a particularly large and popular Microsoft update, we do reserve the right to slow some activities down to ensure that core services that customers which to access remain fast and unaffected until the unusual traffic patterns subside.
The speeds your line can achieve can be affected by lots of factors. Not all customers can receive the headline speeds advertised. To get an indication of what speeds your line may be able to support please visit our availability checker tool. The most accurate result will be achieved using an Openreach based phone number as opposed to the post code / address check.
Premium connections are placed on a 'premium profile' for bandwidth the exchange network; effectively, if our carriers own network becomes congested during peak times, these connections have priority over other connections reducing the effects of contention.
Enhanced Care ensures you get the quickest response times from Openreach. It's not an service level agreement (SLA), so there sadly isn't compensation if the following aims aren't met, but it does help ensure that your fault are at the top of their lists.
It is completely free to switch your broadband to CIX. If you don't have broadband activated, we will cover the costs of activation. For those who already have broadband, we will cover the migration costs of switching to us.
This is subject to our standard contract lengths which is only 1 month for ADSL connections, and 12 months for FTTC.
Available to you is a FREE PSTN LINE INSTALLATION promotion when ordered with our Broadband. How this operates is simple:
All our broadband connections are supported by an online control panel. The control panel portal adds another dimension to your connection providing you with real-time information and diagnostics.
Please use our broadband checker for an indication of the maximum speeds your line can support
There are no restrictions on the amount you download. No fair usage policies, and no time of day restrictions, just a promise that we will do our best to deliver enough bandwidth within our own network to ensure that we can deliver fast connection speeds to all our users throughout the day.
Much the same as our download policy, you are free to upload as much data from your connection as your connection can deliver. There are no shaping restrictions to hinder or slow what you want to upload regardless of the time of day.
Our FTTC packages are capable of delivering download speeds of up to 80Mbps. This is the fastest broadband package we deliver short of delivering fibre directly to your premises. Any element of accessing the Internet instantly becomes noticably quicker using this technology.
Sometimes you need to send data from your connection, and the upload speed is important. Our packages are capable of delivering upload speeds of up to 20Mbps depending on the length and quality of your line. Our checker tools will provide you an estimate prior to order.
We do not supply any hardware with these connections. For FTTC you will need a VDSL Modem Router which can be purchased from as little as £30. If unsure if your current router is suitable, or what to buy, please get in touch.
Our broadband control panel provides you visibility and control over your connection. Login and you can not only manage your account from a billing perspective, but you can remotely take charge of your connection.
Our usage statistics are updated every 30 minutes. They can provide a valueable insight into how your connection is performing and how and when it is used. Whether you use this for home or business purposes the results can be very interesting.
We fully support IPv6 on our ADSL platform. You can have both a free IPv4 address and a massive /48 IPv6 range at no additional cost. Only when you require additional or static IPv4 addresses do additional fees apply.
Our SMTP service allows you to send emails via our servers. We can supply access with STARTTLS secure authentication and multiple port numbers to choose from for use on your connection as well as away from home.
All our support operates from our head office in South London. Phone calls are answered by trained and experienced staff who between them have handled 100,000's of broadband queries over the years. If you don't want to call, email in and the same team will reply to you regardless of the question.
Premium connections are placed on a 'premium profile' for bandwidth the exchange network; effectively, if our carriers own network becomes congested during peak times, these connections have priority over other connections reducing the effects of contention. Within our own network, as standard, we aim to ensure we have more than enough bandwidth to support our customers needs so that we don't add any contention effects.
With our Premium and Annex M connections access to Enhanced Care is provided as standard. This ensures that should a fault occur with your connection, we can ensure that your fault is put at the top of Openreach's queues. Although this falls short of operating as a full service level agreement, it does ensure you get the quickest replies and appointments available from Openreach.
Yes. If you have ADSL with another provider, and would like to move to CIX, upgrading at the same time, this is possible. Simply place the order for FTTC with us, and by moving we will upgrade you at the same time.
There is an Ofcom regulated process to transfer broadband which requires the lead time to be a minimum of 10 working days. By default we will aim to transfer your connection in the shortest possible time. If you need us to extend this window please make sure we are aware at the point of order.
It used to be the case that as standard Openreach completed a managed installation of FTTC. An engineer would attend site, change your phone line face place, supply a modem, and connect the line to fibre at the exchange. Alas this is no longer the case and installations are self-install and no engineer will visit, and no modem supplied. A customer will need a filter / splitter the same as with ADSL, and a VDSL modem router.
In order to receive the broadband signal a phone line is required, the same as with ADSL. You can choose another supplier for your line, as long as it's Openreach based and recognised by our availability checker, or we can supply the line at a competitive price. By having the line rental with us, you will make a further saving on your broadband subscription.
|ADSL Activation||FREE||If you have a working phone line, with no broadband enabled, then we will activate ADSL on the line for free, even on a 1 month contract!|
|FTTC Activation||FREE||There is no cost to activate FTTC on a phone line as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.|
|ADSL Fast Track Activation (in addition to activation)||£150
|If you are in a rush for your broadband connection then there is a fast track order process which is applicable to new activation orders only. Most fast track orders complete within 24-48 hours of them being placed which can reduce the standard activation time by about 4-5 days. This fee is in addition to the standard activation cost.|
|FTTC Fast Track Activation (in addition to activation)||£200
|If you are in a rush for your broadband connection then there is a fast track order process which is applicable to new activation orders only. Most fast track orders complete within 48 hours of them being placed which can reduce the standard activation time by about 7 days.|
|ADSL Migration||FREE||If you wish to migrate your existing ADSL connection to us, then then there is no charge to do so even on a 1 month contract term!|
|ADSL to FTTC||FREE||There is no cost to upgrade to FTTC on a phone line as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.|
|FTTC to FTTC||FREE||There is no cost to migrate FTTC from another provider to CIX as long as you agree to a 12 month minimum contract. After the initial period is up the contract reverts to a 1 month rolling term.|
|Reverse Migration (FTTC back to ADSL)||-||Should you need to return a FTTC connection back to ADSL, activation charges may apply.|
|In the event you cease a broadband connection then our carrier applies this fee to remove broadband from a line. It is not applicable if you simply migrate to another provider. It is, however, applicable if you cease your phone line, or you wish to remove broadband completely off the line. CIX does not profit from this charge, we simply pass it across at cost.|
Our in-house developed control panel provides you with visibility of your connection. This can be helpful in understanding usage, making in-flight changes to IP addresses and reverse DNS, through to modifications to your product type.
To confirm whether fibre is available in your area, and the predicted speeds for your phone line or address, please use our broadband availability checker. Within seconds you will have an accurate idea of what you can expect from a connection from CIX.