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Help Files

A selection of help files for quick reference


The following guides and tutorials are also supplied within our control panel help files. We recommend that all existing customers make reference to the help files within their control panel as they cover a wider range of topics.


Broadband


Email


CIXen email


CIX Forums


CIXReader


Ameol


Domains and Websites


Broadband

  • Diagnostics
  • Ping Test (Windows)
  • Trace Route (Windows)
  • Pathping (Windows)
  • FTTP
  • Basic FTTP Settings
  • Slow Speeds
  • FTTP Only Exchanges
  • Best Practice - Day of Installation
  • FTTP 12 Month Contract vs 18 Month Contract
  • Back to Categories

Email

  • Generic Email Settings
  • Generic Mail Settings
  • Tutorials
  • Outlook 2016 (POP3)
  • Outlook 2016 (IMAP)
  • Mail on Mac (POP3)
  • iPad (IMAP)
  • Mail on Mac (IMAP)
  • Windows Live Mail (POP3)
  • iPhone (POP3)
  • iPhone (IMAP)
  • Sync Calendar with Webmail
  • Apple auto setup -> mailconfig
  • Outlook (new) IMAP
  • Back to Categories

CIXen email

  • Mail
  • Mail Settings
  • CIX Desktop settings
  • ICA/CIXIP settings
  • Apple MacBook Pro or iMac
  • Ameol Internet Mail setup
  • Apple iPhone / iPad
  • My email has stopped working
  • My Mailbox is full
  • My emails won't send
  • Change mailbox password
  • Using mail.cix.co.uk for domain SMTP
  • Outlook (new) setup for CIX email addresses
  • Webmail
  • Webmail URL
  • Import CIX Online Contacts
  • Import Ameol Contacts
  • My Mailbox is full
  • Email rules and Email forwarding
  • Change CIX mailbox password
  • Email Rules grab bag
  • Webmail is slow to load or times out
  • Back to Categories

CIX Forums

  • Keyboard Shortcuts
  • Changing Passwords
  • CIX Forums Overview
  • Quick CIX Forums usage guide
  • Customise your account
  • Navigating messages in CIX Forums
  • Back to Categories

CIXReader

  • Does CR work with Ameol?
  • Does CR work with CIX Forums?
  • Does CR replace Ameol?
  • What platforms are supported?
  • Message composition
  • Linux installation
  • CIXReader Rules
  • Freshen CIXReader database
  • Back to Categories

Ameol

  • Downloading Ameol
  • Upgrading existing Ameol
  • CIX Mail Setup
  • Keyboard Shortcuts
  • Ameol on Windows 7, 8 or 10
  • Recovering lost messages
  • Change the POP/SMTP ports
  • View Full Email Headers
  • Ameol asks for a password
  • Ameol word wrap
  • Ameol stops downloading email messages
  • Move Ameol to another machine
  • Changing Passwords
  • Secure Ameol
  • Running Ameol on multiple computers
  • Clearing mail after customised period
  • Ameol running on Alternative telnet port
  • Reset Ameol Windows
  • Changing Ameol Connection Port
  • Running under Apple Parallels
  • Back to Categories

Domains and Websites

  • Contacting us
  • Customer Service Response times
  • Reporting Abuse
  • Complaint Procedure
  • Define 'Normal Working Hours'
  • Key Terms
  • Registrar Terms and Conditions
  • CIX hosted web sites
  • Back to Categories