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- Unlimited Broadband
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- Availability Checker
- Broadband Speeds Explained
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DOMAIN NAMES
- Domain Names
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- Transfer Procedures
FORUMS
CONTACT
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Help Files

A selection of help files for quick reference

The following guides and tutorials are also supplied within our control panel help files. We recommend that all existing customers make reference to the help files within their control panel as they cover a wider range of topics.

Broadband

Broadband

Email

Email

CIXen email

CIXen email

CIX Forums

CIX Forums

CIXReader

CIXReader

Ameol

Ameol

Domains and Websites

Domains and Websites

Broadband

Diagnostics
Ping Test (Windows)
Trace Route (Windows)
Pathping (Windows)
FTTP
Basic FTTP Settings
Slow Speeds
FTTP Only Exchanges
Best Practice - Day of Installation
FTTP 12 Month Contract vs 18 Month Contract
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Email

CIXen email

Mail
Mail Settings
CIX Desktop settings
ICA/CIXIP settings
Apple MacBook Pro or iMac
Ameol Internet Mail setup
Apple iPhone / iPad
My email has stopped working
My Mailbox is full
My emails won't send
Change mailbox password
Using mail.cix.co.uk for domain SMTP
Outlook (new) setup for CIX email addresses
Webmail
Webmail URL
Import CIX Online Contacts
Import Ameol Contacts
My Mailbox is full
Email rules and Email forwarding
Change CIX mailbox password
Email Rules grab bag
Webmail is slow to load or times out
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CIX Forums

CIXReader

Ameol

Downloading Ameol
Upgrading existing Ameol
CIX Mail Setup
Keyboard Shortcuts
Ameol on Windows 7, 8 or 10
Recovering lost messages
Change the POP/SMTP ports
View Full Email Headers
Ameol asks for a password
Ameol word wrap
Ameol stops downloading email messages
Move Ameol to another machine
Changing Passwords
Secure Ameol
Running Ameol on multiple computers
Clearing mail after customised period
Ameol running on Alternative telnet port
Reset Ameol Windows
Changing Ameol Connection Port
Running under Apple Parallels
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Domains and Websites