In the event you have a phone socket that you know isn't being used, there is a chance that the
circuit is still present. This is known in the industry as a stopped line. A stopped line can be
restarted the same day, and at a reduced cost compared to a new installation. Before we restart a
stopped line we like to know that our clients have:
a) Located the socket
b) Plugged in a handset and listened for a dial-tone
c) If present dial 17070 which will read the circuit number back to us
We ask this to ensure that the circuit is present, and the stopped line you reference matches up
to what we see in Openreach. As no engineer visits it is important that we know the line and wiring
are in good condition, and hence the need to test with a handset.
If you do have a stopped line then we can normally restart the circuit the same day with the same
number. In the event you would like another number, or wish to pick your own number it may take a
further 1-2 days to re-activate. The cost of restarting a stopped line is £30+VAT.
Should you have a socket present, but it is without a dial-tone then you will still need to opt for
a new line installation with the full installation charges.