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Superfast FTTP

Fibre to the Premises

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Fibre to the Premises

Superfast FTTP Delivering Speeds Up To 330Mb



NOTE: Transition FTTP pricing requires a PSTN line rental to be held with CIX. PSTN subscription charges are in addition to the subscription prices shown.

FTTP 40/10
£27.00 ex.VAT
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 40Mb Download Speeds
    Up to 10Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Activation charge £ 97.00
  • Control Panel
  • 12 Month Minimum Contract
FTTP 80/20
£30.00 ex.VAT
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 80Mb Download Speeds
    Up to 20Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Activation charge £ 97.00
  • Control Panel
  • 12 Month Minimum Contract
FTTP 160/30
£40.00 ex.VAT
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 160Mb Download Speeds
    Up to 30Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Activation charge £ 97.00
  • Control Panel
  • 12 Month Minimum Contract
FTTP 330/30
£74.00 ex.VAT
  • Unlimited Downloads
  • Unlimited Uploads
  • No Fair Use Policy
  • Up to 330Mb Download Speeds
    Up to 30Mb Upload Speeds
  • Free CIX Desktop Account for Forums
    (worth £6.25 per month)
  • Activation charge £ 97.00
  • Control Panel
  • 12 Month Minimum Contract
START HERE - CHECK AVAILABILITY

Please use our broadband checker for an indication of the maximum speeds your line can support

Unlimited Downloads
Unlimited Downloads

There are no restrictions on the amount you download. No fair usage policies, and no time of day restrictions, just a promise that we will do our best to deliver enough bandwidth within our own network to ensure that we can deliver fast connection speeds to all our users throughout the day.

Unlimited Uploads
Unlimited Uploads

Much the same as our download policy, you are free to upload as much data from your connection as your connection can deliver. There are no shaping restrictions to hinder or slow what you want to upload regardless of the time of day.


Up to 330Mbps Downstream
FTTP up to 330Mbps Downstream

By directly serving your property with fibre we can deliver speeds up to 330Mb downstream, with the potential to upgrade higher in the future when exchange technology improves.

Up to 30Mbps Upstream
FTTP up to 30Mbps Upstream

Upload speeds can be as high as 30Mb. This is the next best alternative to fibre Ethernet circuits which offer symmetrical speeds, but for a much high subscription cost.


Router Required
Router Required

With FTTP an Openreach ONT is delivered to site. This acts as a modem, so all you need is a cable router to connect to the ONT via the RJ45 port number allocated. Your router must support PPPoE authentication with a username and password we supply you with. Please ensure the router support speeds up to a gigabit. CIX does not supply any hardware.

Control Panel
Broadband Control Panel

Our broadband control panel provides you visibility and control over your connection. Login and you can not only manage your account from a billing perspective, but you can remotely take charge of your connection.


Usage Statistics
Graphical Usage Statistics

Our usage statistics are updated every 30 minutes. They can provide a valuable insight into how your connection is performing and how and when it is used. Whether you use this for home or business purposes the results can be very interesting.

IPv4 and IPv6 Support
IPv4 and IPv6 Support

We fully support IPv6 on our ADSL platform. You can have both a free IPv4 address and a massive /48 IPv6 range at no additional cost. Only when you require additional or static IPv4 addresses do additional fees apply.


SMTP Service
SMTP Service

Our SMTP service allows you to send emails via our servers. We can supply access with STARTTLS secure authentication and multiple port numbers to choose from for use on your connection as well as away from home.

UK Based Phone & Email Support
UK Based Phone & Email Support

All our support operates from our head office in South London. Phone calls are answered by trained and experienced staff who between them have handled 100,000's of broadband queries over the years. If you don't want to call, email in and the same team will reply to you regardless of the question.

Frequently Asked Questions

Answers to Common Questions

FTTP is a premium solution designed to service consumer and business markets. It has typically been rolled out in areas where FTTC isn't available. The fibre technology provides the customer with a fibre path to the exchange without the need for cabinets or any copper. FTTPoD (on Demand) is available to FTTC enabled areas where Openreach will make use of existing fibre to cabinet locations, and deliver a bespoke solution to the end user. Currently CIX is not offering FTTPoD due to substantial construction charges which makes it unattractive to a mass market currently.

FTTP Transition pricing is available where a copper PSTN is in place at the premises serviced by Openreach. To be eligible for the Transition Pricing, WLR needs to be owned by the same legal entity (or entity within the same Group of Companies). The line rental element must by installed by or transferred to CIX in order to benefit from the transition pricing. Should the PSTN element cease or migrate away data only pricing will apply. The data / transition pricing is as a result of price differentiation from our carriers, we are simply passing these on.

FTTP installations are bespoke to your premises. Whilst every effort is made by Openreach to avoid costly routes or delays, sometimes they are inevitable. Where possible they will generally take the same path as a line rental would into the premises, even taking paths using overhead cables. This can help speed up the delivery process and avoid ECC (excess construction charges). Should additional charges be deemed necessary you will be advised of these and can reject the order if they are too high. Owing to the bespoke nature of delivery it's impossible to give a definitive timescale. Where an existing ONT is available, circuits can be live within 24 hours. Generally where fibre needs to be delivered it is advisable to plan for a minimum of 4-12 weeks lead time, but this can be much longer depending on engineering resource and the challenges to deliver.

Lots of factors can influence the speeds you achieve based on local capacity at the exchange and within CIX's own network. The following are advised acceptable minimum speeds from our carrier, although in reality you achieved speed should be closer to the headline speeds.

FTTP End User Downstream Throughput Rates
Product
(Downstream / Upstream)
Standard Minimum Best Efforts Downstream Throughput (Mbps)
40/10 20
80/20 40
160/30 95
220/20 40
330/30 40

Standard Prices

Activation & Migration Costs

Activation Charges
Activation £ 97.00
ex.VAT
Explanation

Migration Charges
Migration £ 97.00
ex.VAT
Explanation

Cease Charges
Cease Charge £ 32.00
ex.VAT
Explanation.

Free Control Panel to Manage Your Broadband Connection

Control Panel FREE

Our in-house developed control panel provides you with visibility of your connection. This can be helpful in understanding usage, making in-flight changes to IP addresses and reverse DNS, through to modifications to your product type.

Broadband Control Panel

Broadband Availability

Broadband Availability

To confirm whether fibre is available in your area, and the predicted speeds for your phone line or address, please use our broadband availability checker. Within seconds you will have an accurate idea of what you can expect from a connection from CIX.

Availability Checker